We understand that getting your items quickly is important to you, so we make every effort to process your order quickly.
We use FedEx for standard shipping services. Please allow 1-3 days for processing, and an additional 3-7 business days for your order to arrive based on your location. Shipping discounts, if available, are only applied to orders shipped within the continental United States (does not apply to HI or AK).
We can ship merchandise outside of the USA and Canada. These shipments are unique and subject to different fees due to customs paperwork and insurability. All shipments to Alaska or Hawaii must be shipped 2nd Day Air or Overnight (no ground service available), and may incur an additional shipping charge based on weight or insured value of the package. If this should occur, we will contact you with the new shipping charge before processing your order.
You will be given a tracking number for your shipment when your order has been processed. If you need additional assistance, please contact customer service by email (firstname.lastname@example.org) or by phone (952-300-1876). We will be happy to assist you.
If you are not completely satisfied with your purchase, you can return the product(s) for a refund within 14 days of purchase. For products purchased directly from our authorized dealers, their return policy applies to your purchase. Please contact them directly for information regarding their return policy.
The following is our return policy for products purchased directly from Northern Lights Engineering LLC via phone, showroom, tradeshow, or website:
You can return your product(s) for a refund up to 14 days from the original purchase date. A refund for the price of the merchandise will be applied to your original method of payment after we receive the returned product(s). If returned after 14 days of the original purchase date, a store credit for the price of the merchandise will be issued. This store credit expires 1 year after the original purchase date. All returned merchandise must be unused, undamaged, and returned in the original packaging. Original and return shipping costs are non-refundable.
To avoid problems, please include a copy of your original receipt to help process your return.